SHIPPING INFORMATION:

We offer discrete shipping. All packages are a simple brown box, with just our initial NWGA on the return address. Most orders are shipped within 72 hours. However, we ask that you allow up to 4 weeks for delivery.



NO REFUNDS! EXCHANGES ONLY!

RETURN POLICY: If you receive a broken/defective item return it within 72 hours of receiving it for an exchange of the same item. If you receive an item the you didnt order, return it within 72 hours and we will exchange it for the correct one. We shall reimburse the customer for the cost of the least expensive (excluding parcel post) USPS shipping method incrued from returning the items under these circustances only. Items that have been used are NOT eligible for an exchange and will be returned.

Return address:

NWGA 23632 Hwy 99 Ste F #385 Edmonds, WA 98026



QUESTION/COMMENT:

Our friendly customer service staff would love to hear from you. If you have any question's, comments or suggestions for our site please email us at: help@northwestglassart.com

FAQ

Here is a list of the most frequently asked questions.

Where is my order? As stated below, out of stock pieces can take up to three weeks to complete and send out. We do not ship Sundays or Holidays obviously. Most orders are shipped within 72 hours. However, we ask that you allow up to 4 weeks for delivery.

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How are the packages shipped? All orders are sent out USPS Priority mail or Express mail with delivery confirmation in either USPS provided packing materials or plain white or brown boxes. Every order simply has NWGA listed as the return address. Everything is discreet, with no indication of the products inside.

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Are the photos the actual pieces for sale? Unless otherwise stated, the photos are only visual representations of the pieces being offered for sale. Each piece is unique due to the hand crafted and creative aspects of the art of glass blowing. Your glass will look similar in shape and design, but there will be some variation from piece to piece. All of my work is guaranteed to meet and exceed customer expectations.

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Do all of the pieces change color? Most of the pieces featured on my site will change color with use. Some of the solid color worked pieces will not change color.

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How durable are the pieces? Each piece is crafted from heavy wall (also referred to as double wall) Pyrex® glass tubing. The finished product is annealed to rid the glass of any stress induced during the working process. They are very resistant to impact and thermal shock. Glass is still glass however, and it will break if abused.

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How long will my order take? Once payment is received, orders are processed and shipped out in 3 business days in most cases. Some pieces take more time than others, and may take longer if they are not in stock. Please understand that these pieces are hand made and non stocked and hot selling pieces can take up to three weeks.

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What if the glass breaks on the way to me? Breakage is extremely rare, but if you are so unlucky as to receive broken merchandise we will replace it free of charge.

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